Lijbs Enterprises

Reviews about Lijbs Enterprises

• Treea Brown

  Jun, 27 2018
  ★ ☆ ☆ ☆ ☆
  My review is extra long because the issue of illegal towing fees by these predatory towing companies in the city of Detroit needs to be to called out.
  
  LIJBS is yet another unprofessional & unethical tow yard that makes their profits from ILLEGAL "service" fees charged to people that have had the misfortune of having their automobiles towed by DPD or other businesses that have towing contracts with LIJBS.
  
  After a bad auto accident, DPD requested an ambulance take me to ER for my injuries. I was unable to call my AAA service out to tow away my vehicle, so I agreed to have DPD tow my vehicle instead.
  
  The next morning, I was informed my car was towed to LIJBS yard. I quickly called LIJBS and asked how much it would cost to have a AAA approved tow truck retrieve my vehicle from thier yard. The rep quoted $305...I was like WTH!?! I asked the rep to break down the fees of the total cost. She stuttered, placed me on hold then came back and stated: Tow: $100, "City of Detroit Administrative Fee": $175 & $15 a day storage fee...in my case, $30 for 2 days of storage even though my car was there less than 24 hours (they count calendar days). Then the rep tells me that I would also be accessed a $75 "set-out fee" on pick up...again, WTH!?!
  
  Not knowing what a "set-out fee" was, I asked the rep to explain. She said LIJBS charges a fee to set your vehicle on the street outside of their tow yard because NO tow trucks are allowed in the yard as LIJBS is a DPD tow yard. I told her that didn't make any sense and asked was there anyway to avoid this "set-out fee" if I used a AAA approved tow company. She stated that the AAA tow truck driver would have to provide 8 pieces of documentation + submit a "Hold Harmless Form" to them. Bet...No problem.
  
  The next day, AAA sent United Towing to pick up my vehicle. United Towing had all of the required paperwork & Mac @United Towing faxed over the "Hold Harmless Form" & LIJBS confirmed to me they received it. I paid $320 cash, retrieved my personal items from my vehicle & waited 30+ minutes to receive my receipt before I left to meet United Towing at the shop. 1.5 hrs later, I receive a call from United Towing stating that the driver was FINALLY on the way. The driver was late because LIJBS wouldn't let the United Towing driver in the yard even though LIJBS processed the "Hold Harmless Form". After over an hour of repeated requests by United Towing to gain access to my vehicle in thier yard, LIJBS used a big fork Hi-Lo to put my car out on the railroad tracks outside of thier yard. Yet again, I was like WTH!?! Fifteen minutes later, United Towing arrived with my car in tow. Literally.
  
  After all was done, I sat down & checked my receipt from LIJBS. I was charged a $75 "set out fee" and the breakdown of the charges were not what was quoted to me the day before! The charges were: Tow: $125, "City of Detroit Administrative Fee": $75, Storage Fee: $45 (3 days x $15) and a "SET OUT FEE": 75!! This was my last WTH!?! moment because I wasn't about to allow these thieves to take my money like that.
  
  After researching online, I found an official document of the fees that DPD contracted tow yards are allowed to charge. Per that document, the fee for DPD contracted tow yards is:
  TOW FEE: $25 (added to the tow yard's reasonable tow fee)
  CITY OF DETROIT ADMINISTRATIVE FEE: $75
  STORAGE FEE: $15 a day
  
  Anything beyond that is not a contracted service fee w/the tow yards and SET OUT FEES ARE ILLEGAL!!
  
  I immediately called the DPD manager and made her aware of the issue. She called LIJBS & arranged for my $75 CASH refund to be authorized & picked up from LIJBS office. A couple days later, I went to the LIJBS office & picked up my cash refund. Rep took over 20 minutes to process my refund, no apology given for unprofessionalism then rep gave me an incorrect receipt which I requested to have corrected before I left. This place...ratchet as hell.
  
  LIJBS is a predatory, unprofessional, unethical racket that needs to be shut down & DPD needs to pull thier contract with the likes of these shysters ASAP!!

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