Aloft Detroit at The David Whitney

Reviews about Aloft Detroit at The David Whitney

• Serena Render

  Apr, 22 2018
  ★ ☆ ☆ ☆ ☆
  I never leave reviews, but I feel compelled to do so for this hotel. Absolutely terrible management. The female manager was rude and very condescending in her tone toward my husband and I. We were charged extra on our account and we had brought this to her attention upon checkout and she was so rude to us. She treated us like we were idiots and we were wrong when in fact we weren't. Never in my entire life was I so offended as a paying customer. She lacks problem solving and communication skills necessary to be an effective and successful team leader. It really reflected on the entire staff and our overall experience. Very poor communication. Being in a management position myself I cannot wrap my head around the fact that a company hired such an incompetent person to be in charge. It's a shame because customer service goes a long way. So much so that people wont come back no matter how beautiful or "historic" the hotel is if they were treated terrible.
• Kim B

  Jan, 14 2018
  ★ ★ ★ ★ ☆
  Beautiful hotel in beautiful historical building. Dog friendliness much appreciated! Breakfast is not much to write home about, but the bar tender made a really good rye Manhattan. Excellent dinner recommendation for Vicente's. All staff has great customer service skills.

Photos and maps

The nearest companies

• The Apparatus Room

  Establishment, Food, Bar

  Detroit Foundation Hotel, 250 West Larned Street, Detroit, MI 48226

  +1 313-800-5600

  detroitfoundationhotel.com

  Open now: Until 10:00pm
• Detroit People Mover

  Establishment, Moving company

  1 Washington Boulevard, Detroit, MI 48226

  thepeoplemover.com
• Insurance Services of Michigan

  Establishment, Insurance agency

  615 Griswold Street Griswold, Detroit, MI 48226

  +1 313-963-7170

  ismsuretybonds.com

  Open now: Until 03:30pm
• Detroit Foundation Hotel

  Establishment, Lodging

  250 West Larned Street, Detroit, MI 48226

  +1 313-915-4422

  detroitfoundationhotel.com
• Millennium Garage

  Establishment, Parking

  432 West Congress Street, Detroit, MI 48226

  +1 313-224-8925

  detroitmi.gov
• Resources Financial

  Establishment, Atm, Finance

  Renaissance Tower 300 St Level, Detroit, MI 48226, Detroit, Detroit, MI 48226

  +1 313-879-2407