Aloft Detroit at The David Whitney

Reviews about Aloft Detroit at The David Whitney

• Serena Render

  Apr, 22 2018
  ★ ☆ ☆ ☆ ☆
  I never leave reviews, but I feel compelled to do so for this hotel. Absolutely terrible management. The female manager was rude and very condescending in her tone toward my husband and I. We were charged extra on our account and we had brought this to her attention upon checkout and she was so rude to us. She treated us like we were idiots and we were wrong when in fact we weren't. Never in my entire life was I so offended as a paying customer. She lacks problem solving and communication skills necessary to be an effective and successful team leader. It really reflected on the entire staff and our overall experience. Very poor communication. Being in a management position myself I cannot wrap my head around the fact that a company hired such an incompetent person to be in charge. It's a shame because customer service goes a long way. So much so that people wont come back no matter how beautiful or "historic" the hotel is if they were treated terrible.
• Kim B

  Jan, 14 2018
  ★ ★ ★ ★ ☆
  Beautiful hotel in beautiful historical building. Dog friendliness much appreciated! Breakfast is not much to write home about, but the bar tender made a really good rye Manhattan. Excellent dinner recommendation for Vicente's. All staff has great customer service skills.

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